Bad bad service Europcar
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I payed in advance with 3 months for a rental car in Munich Airport. I was promised an Opel Vectra or similar. When I arrived to the airport rental car desk I was forced to accept a Chrysler PT Cruiser, which is definitely smaller than I was expecting. Then after driving it in Austria on a mountain road I realized it had technical problems with the power steering. I went to a Europcar station in Austria to get a replacement car and I had another bad surprise, I was sent to another station in Germany. They claimed they couldn’t replace it because it was rented in Germany. Because it wasn’t to far I accepted to drive to Germany.
When I arrived in Freilassing in Germany, they tested the car and admitted the power steering pump wasn’t working properly (it was making a terrible noise). Finally when I was allmost sure I was going to get another car, they told me they couldn’t do anything because they don’t have any car available. I told them that’s not my problem but theirs and they have to solve it but I had to leave eventually driving the same car.
I really didn’t expect such a low quality service from a well-known rental car company in Germany.
So I recommend think twice before renting with Europcar.
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Tags: , Car Rental, Europcar, Hotels & Travel
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