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Cheer up Alitalia! Alitalia

In a declining industry Alitalia sets new lows… Alitalia I had the misfortune to be a passenger on flight 631 from Miami to Rome on ...

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I can’t say that I have been impressed by Alitalia either, and I’m surprised that they are supposedly Italy’s premier airline company. If Alitalia are anything to go by, I dread to think what the others are like! Arrived at LHR to check in my baggage and the assistant was most unfriendly and not very welcoming at all. Travelling onto Osaka via Rome, I double-checked with her that my luggage could be checked in at that point for the whole journey, she confirmed yes it would. After a short delay we set off for Rome and arrived there safely (we too were offered cake - for breakfast! I left mine). Once I boarded my onward flight to Osaka, after some delay we were all told that the plane was not safe to fly. We then had to leave the aircraft, return to the departure lounge and wait a further 2 hours before we were finally able to board another plane, to continue with our journey (at least they were aware of the problem before we took off!). Once on board we were offered an adequate lunch (the food was perfectly edible - not fantastic, but fair enough). On a 12 hour flight, we were only offered lunch soon after we boarded the plane and breakfast only an hour before we landed in Osaka. They are not overly generous with food, so would definitely recommend you take your own. The staff took a long break during the flight, so it was a question of helping yourself to water/juice from the rear of the plane. On the whole all the cabin staff were really unfriendly, no smiles, no niceties, they all seemed very moody (unless you had children - they made an effort with the kids, but sadly not the adults). As if things couldn’t get any worse, they did. I had arrived in Osaka, but sadly my luggage was nowhere to be seen! After travelling for some 24 hours, tired and hungry, this was the final straw. Emotional and extremely angry at Alitalia’s incompetence, I was glad the Japanese airport staff were so accommodating and offered me all the help they could. My luggage had got stuck in Rome - it finally arrived 2 days later! I wouldn’t fly Alitalia again, unless they cheer up and improve significantly. Not the best airline by miles!!!

Tags: , Airlines, Alitalia, Hotels & Travel