Iberia is Terrible! Iberia
Iberia Airlines is a Medicore airline Iberia Iberia Airlines Flight 3592 Date July 7,2008 Madrid to Dusseldorf ...
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My wife and I bought etickets from Iberia while we were in France on June 29. We were intending to fly from Tangier to Paris and the tickets we found online were cheaper than taking the train. However, on July 11, the Iberia staff in the Tangier airport wouldn’t honor them (and they would not tell us why). They wouldn’t look at our receipt, nor would they consult anyone via phone about our reservation.
We were sent upstairs to talk to the Iberia managing representative who then tried to overcharge us (or steal from us) for 2 more tickets and make us pay for them in cash. When we said that we could only pay by credit card, he said that the credit card machine didn’t work. We told him that cash was not an option and then he relented to letting us use a credit card. The ticket price was “magically” reduced by 300$, which I believe was revealed the actual ticket price minus his effort at skimming from the top. However the cost of these tickets was still 800$, which was 400$ more than we had spent online! The representative was hostile and my wife spent about an hour in his office crying while him and I were on the verge of blows. When I asked him for his name so that I could reference the experience when I got home, he through his name badge at me and became even more hostile and melodramatic.
Later we discovered that our etickets had been cancelled due to “Iberia agent error” in Casablanca on July 2nd. On July 2nd, my wife and I were in Barcelona and had no computer access. Despite these facts, their customer service remains completely unhelpful in the resolution of this matter. I’ve not been able to receive help from anyone and Iberia customer service has been extremely nonchalant about the whole thing.
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Tags: , Airlines, Hotels & Travel, Iberia
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